We prepare your jewelry and message card in 1-2 business days (weekends and holidays not included). Once your order is ready, it's shipped out and typically arrives within 3-7 business days, depending on your location.
When your order ships, you'll receive an email with your tracking number.
How can I track my order?
Use the tracking number in your shipping confirmation email on our Track Your Order page to see where your package is.
What carrier do you use?
We ship with USPS and UPS. For international shipments, your local mail carrier will handle and deliver the package once it enters your country.
I didn't receive my order
Please email us at help@regalacarino.com or fill out our contact form, including the order number from your confirmation email. We'll help track down your order.
What about customs fees and taxes?
We do our best to make sure your gift arrives smoothly and quickly, including labeling each package with the information customs authorities need.
Customs rules vary by country, and you may be charged import duties or sales tax (VAT) upon delivery. Please check with your country's tax authority for guidance on fees that apply to items shipped from the USA. If customs fees are charged, they are payable by the recipient.
Can I return or exchange my order?
Yes. You have 30 days after receiving your item to request a return. Email us at help@regalacarino.com to get started. Please see our Refund Policy for details.
Still have a question? We'd love to help.
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